Veterans Affairs, Veterans Health Administration Supervisory Registered Nurse - Whole Health System Director in Pensacola, Florida
Summary This vacancy is for a Registered Nurse - Whole Health System Director at the Joint Ambulatory Care Center (JACC), in Pensacola, FL. The incumbent will provide executive leadership and direct supervision to the Whole Health Partners, Whole Health Coaches, and other Whole Health designated positions assigned across all Gulf Coast Veterans Health Care system facilities. Responsibilities The incumbent is a leader in the transformation of health care from a disease-based model of care to a personalized, pro-active, patient-driven model of care, delivered in a Whole Health System (WHS). The core elements of the WHS include empowering Veterans to identify their personal health and well-being goals, equipping them with self-care strategies and skills, including complementary and integrative health approaches, and creating shared goals with Whole Health clinical care teams. The Whole Health System Director (WHS/PD) works collaboratively and strategically with the Whole Health System Clinical Director, facility leadership, and Service Chiefs throughout GCVHCS and VISN 16. The WHS/PD provides leadership in the application of the Whole Health principles and organizational processes that result in improved outcomes. The WHS/PD has specialized knowledge of the clinical and administrative aspects of the Whole Health System, a major VHA initiative, including the ability to foster transformation. The WHS/PD is an authorizing official for certain control points as well as time and leave. In this position, the WHS/PD assists in planning, establishing, and implementing Medical Center policies and procedures. Duties include but are not limited to: Assesses, plans, and evaluates the processes and daily operations of Whole Health services in the inpatient and outpatient arenas, collaborating with the Associate Chief of Staff for Ambulatory Care (ACOS/AC) and Community Based Outpatient Clinics (CBOC) to design and implement interdisciplinary programs within the service and medical center. Provides oversight for business operations associated with Whole Health. Has oversight for all the following functions: (1) Assessing and recommending the allocation of human and materiel resources, in determining staffing levels, managing overtime, and playing a significant role in the recruitment and retention of staff. (2) Planning work to be accomplished by subordinates, setting priorities and preparing schedules for completion of work; (3) Assigning work to subordinates based on priorities, selective consideration of the difficulty and the requirements of the assignments, and the capabilities of subordinates; (4) Evaluating the performance of subordinates and ensuring competency assessment is completed on each employee annually; (5) Making recommendations for appointments, advancements or reassignments of subordinates; (6) Giving advice, counsel, or instruction to subordinate personnel on work and administrative matters; (7) Hearing and resolving complaints of subordinates and referring more serious complaints not resolved to higher level supervisors; (8) Recommending and/or taking disciplinary action where appropriate; and (9) Identifying developmental and training needs of subordinates and providing or making provision for such development and training. (VA Handbook 5007, Part III, Chapter 8). Responsible for maintaining continuous accreditation readiness of his/her units. Responsible for policy development, performance improvement data, customer service/patient satisfaction, patient and employee safety, systems redesign interviewing applicants, employee relations, standards of care and practice, the work environment, and accreditation and regulatory standards. Actively develops and manages collaborative partnerships with physicians and other clinicians. Reviews Whole Health Dashboard Data, Performance Measures (e.g., HEDIS, ORYX, EPRP, etc.) Data, Missed Opportunity Rates, and Business Operations Data for trends and early intervention; formulates follow-up plans with Primary Care/CBOC Team and the medical center. Work Schedule: Monday - Friday, 8:00am - 4:30am Compressed/Flexible: Available Telework: Available Virtual: This is not a virtual position. Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required Requirements Conditions of Employment Qualifications Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met. Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. English Language Proficiency. In accordance with 38 U.S.C. 7402(d), no person shall serve in direct patient care positions unless they are proficient in basic written and spoken English. Graduate of a school of professional nursing approved by the appropriate State-accrediting agency and accredited by one of the following accrediting bodies at the time the program was completed by the applicant: The Accreditation Commission for Education in Nursing (ACEN) or The Commission on Collegiate Nursing Education (CCNE). In cases of graduates of foreign schools of professional nursing, possession of current, full, active and unrestricted registration will meet the requirement of graduation from an approved school of professional nursing. OR The completion of coursework equivalent to a nursing degree in a MSN Bridge Program that qualifies for professional nursing registration constitutes the completion of an approved course of study of professional nursing. Students should submit the certificate of professional nursing to sit for the NCLEX to the VA along with a copy of the MSN transcript. (Reference VA Handbook 5005, Appendix G6) OR In cases of graduates of foreign schools of professional nursing, possession of a current, full, active and unrestricted registration will meet the requirement for graduation from an approved school of professional nursing. Current, full, active, and unrestricted registration as a graduate professional nurse in a State, Territory or Commonwealth (i.e., Puerto Rico) of the United States, or the District of Columbia. Preferred Experience: Experience leading large-scale, organizational, transformational change, required. Experience leading and collaborating with interdisciplinary teams, required. Experience with VHA Whole Health Initiative, required. Experience creating, planning, implementing, and evaluating system-wide programs and processes, required. Experience with systems redesign and process improvement, required. Experience creating and hardwiring HRO and CPI processes, desired. Experience strategic planning that aligns with facility/VHA goals, required. Experience with outcomes/data monitoring, required. Experience creating, managing, and tracking budget, required. Experience facilitating group health education classes, required. Experience employing patient-centered communication skills, including active listening, motivational interviewing, and setting SMART goals, required. Experience with VHA purchasing and contracting, desired. Experience with VHA hiring processes and procedures, required. Experience with virtual and information technologies, required. Experience educating colleagues and/or staff, required. Experience communicating with executive leadership, required. Experience with community outreach/external stakeholders, required. Grade Determinations: The following criteria must be met in determining the grade assignment of candidates, and if appropriate, the level within a grade: Nurse I Level I - An Associate Degree (ADN) or Diploma in Nursing, with no additional nursing practice/experience required. Nurse I Level II - An ADN or Diploma in Nursing and approximately 1 year of nursing practice/experience; OR an ADN or Diploma in Nursing and a bachelor's degree in a related field with no additional nursing practice/experience; OR a Bachelor's of Science in Nursing (BSN) with no additional nursing practice/experience. Nurse I Level III - An ADN or Diploma in Nursing and approximately 2-3 years of nursing practice/experience; OR an ADN or Diploma in Nursing and a Bachelor's degree in a related field and approximately 1-2 years of nursing practice/experience; OR a BSN with approximately 1-2 years of nursing practice/experience; OR a Master's degree in nursing (MSN) or related field with a BSN and no additional nursing practice/experience. Nurse II - A BSN with approximately 2-3 years of nursing practice/experience; OR ADN or Diploma in Nursing and a Bachelor's degree in a related field and approximately 2-3 year's of nursing practice/experience; OR a Master's degree in nursing or related field with a BSN and approximately 1-2 year's of nursing practice/experience; OR a Doctoral degree in nursing or meets basic requirements for appointment and has doctoral degree in a related field with no additional nursing practice/experience required. Nurse III - Master's degree in nursing or related field with BSN and approximately 2-3 year's of nursing practice/experience; OR a Doctoral degree and approximately 2-3 year's of nursing practice/experience. Reference: VA Regulations, specifically VA Handbook 5005, Part II, Appendix G-6 Nurse Qualification Standard. This can be found in the local Human Resources Office. Physical Requirements: This position requires visual acuity, keen hearing, clear distinctive speech, and manual dexterity. This position requires potentially long periods of continued walking (7 hours), standing (7 hours), kneeling (0.5 hours), stooping, sitting, repeated bending (7 hours), pulling (1 hour), and pushing (1 hour). This position requires heavy lifting (>45 lbs), heavy carrying (>45 lbs), reaching above shoulder, use of fingers, both hands and legs required, ability for rapid mental and muscular coordination simultaneously, Near vision correctable at 13" to 16" to Jaeger 1 to 4, and Far vision correctable in one eye to 20/20 and to 20/40 in the other. Ability to distinguish basic colors and shades of colors, hearing (aid permitted), hearing without aid, mental and emotional stability, working with detergents and antiseptic solutions, and working with potentially infectious patients. Environmental factors include outside and inside, excessive noise, intermittent, dust, slippery or uneven walking surfaces, driving up to 8 hours, working closely with others, and protracted or irregular hours of work. Transferring patients and objects may be required. Mechanical inpatient lifts are provided. The incumbent may be exposed to infected patients and contaminated materials and may be required to don protective clothing in isolation situations, operative/invasive procedures, or home settings. The incumbent may occasionally be exposed to patients who are combative secondary to delirium, dementia, or psychiatric disorders. The incumbent must be a mature, flexible, sensible individual capable of working effectively in stressful situations, able to shift priorities based on patient needs. Must complete annual Employee Health requirements, such as annual TB screening or testing, as a condition of employment. The incumbent who provides care in home settings or other off-site locations may be required to drive and/or ride in GSA-vehicles. Education IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html. Additional Information Annual leave shall accrue for full-time Nurses, and Nurse Anesthetists at the rate of 8 hours for each full biweekly pay period. This job opportunity announcement may be used to fill additional vacancies. It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment. This position is in the Excepted Service and does not confer competitive status. VA encourages persons with disabilities to apply. The health-related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority. Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members. If you are unable to apply online or need to fax a document you do not have in electronic form, view the following link for information regarding an Alternate Application.